URLThis field is for validation purposes and should be left unchanged.If you have used this form before then you will notice the form has been updated to a new layout. There will be an option on the submission page to provide feedback if you wish to provide any.To determine how to best service you, please select one of the following: Note: At the end of the form you will have an option to upload any relevant files you have, if you need to provide additional information. For example, screenshots. Issue/Request(Required) Something isn't working I need something new Please select the issue you are having, how many people it is affecting, and how urgent the issue is to resolve.Main options(Required)Note: If your issue is urgent and you select "ASAP" please call our office at (661)636-0290 upon completion of the form for immediate assistance. Category~~~~ Select One ~~~~A device is not working rightA program is not working rightLogin/PasswordUnable to connect to Internet Item Impact Urgency If you do not choose an option we will not be able to process your ticket.Do you know the day when this issue first started? Yes No Please select the day:(Required) MM slash DD slash YYYY Most new requests require use of the IT Support Admin form. The following are items that can only be requested through that form: New Accounts Password Resets or changing Access Quotes/Purchases Hiring/Terminating an Employee If you need any of the above, please Click Here.I need...(Required) Software installed on my computer Connect to a printer Guidance or Information on something Other Email IssueDo you need your email password reset?(Required) Yes No A "Yes" answer will require the submission of an admin request.What email address are you having an issue with?(Required)Must be a work provided email address for us to be able to assist. Please describe the issue or the error message you are receiving:(Required)If you are having the same issue with multiple email addresses, you may also list them here. Any access changes will require the submission of the ticket through the IT Support Admin Request portal. PCC IssueDo you need your PCC password reset?(Required) Yes No A "Yes" answer will require the submission of an admin request.What PCC account(s) are you having issues with?(Required)Please describe the issue or error message you are receiving:(Required) WiFi AccessThe administrator at your facility is the only user authorized to have the WiFi password. However, we can assist with inputting the password on a laptop if you need it. Guest/resnet WiFi passwords are allowed to be provided.What is the name of the WiFi you need access to?(Required) Internet IssueIs anyone in the building able to access the internet?(Required) Yes No If "No", please call (661)636-0290 immediately.What issue are you having?(Required) Not able to connect to wifi Nothing on the internet is loading Unable to access multiple websites Unable to access a single website Other Please provide any additional information, if you have any (such as what website): Software IssueWhat is the name/id of the computer that is having this software issue?(Required)How to find the computer name/ID: https://advnetsol.itglue.com/4688609/docs/9692040Please explain the issue the best you can:(Required)Please include any error messages or situations where you encountered this issue. Any details you can provide will help. Peripheral IssueWhat is the name/id of the computer this is connected to?(Required)How to find the computer name/ID: https://advnetsol.itglue.com/4688609/docs/9692040Please briefly describe the issue:(Required) Printer IssueWhere is this printer located?(Required)What is the make/model of the printer(Required)Please briefly describe the issue:(Required) Computer IssueWhat is the device labeled/called or id? If not labeled, who uses it?(Required)How to find the computer name/ID: https://advnetsol.itglue.com/4688609/docs/9692040Please describe the issue or error message:(Required) Tablet/Phone/Chromebook IssueType of device that has the issue:(Required) Tablet Chromebook Cell phone Desk phone What is the ID/name of the tablet?:(Required)This will be located on a sticker stuck to the tablet. The formatting is typically 2-3 letters, dash, 2 numbers. Like "LLL-##".What is the ID/name of the chromebook?:(Required)This will be located on a sticker stuck to the chromebook. The formatting is typically 2-3 letters, dash, 2 numbers. Like "LLL-##".Type of phone:(Required) iPhone Android What is the type of issue you are having?:(Required) Phone says "No Service" Extension number is incorrect Name on the phone is incorrect No sound Unable to access voicemail Phone not ringing when it should or is ringing when it shouldn't Other Briefly explain the issue:(Required) Software NeedWhat software do you need installed?(Required) Adobe PDF Reader Office Programs (Word, Excel, etc.) CMS (Pulse Secure) Other Please explain what other software is needed:(Required)What is the name/ID of the computer you need this software on?(Required) Connect to a printerPlease provide the following, to the best of your ability: Location of printer Make Model IP address, if you know how to find it There is also an image upload field on this page to assist with identifying the printer. If you wish, please also upload an image of the printer.Please describe the printer(Required)Printer Images Drop files here or Select files Max. file size: 32 MB. What computer do you need this printer on?(Required)Computer name or ID. Guidance/HelpPlease fill out the box below what you would like explained or assistance with. We will not be able to describe how specific software you use works though. We can however work with you and vendors to assist with computer or network related questions the vendor has as they are servicing your software needs. Things we will be able to directly explain or assist with: What any computer/network equipment does Any internet related questions If a piece of software will work on your computer or network Advice on what devices should be bought to fulfill your needs And many more things Please explain in as much detail as possible what you need help with:(Required)We will assist to the best of our ability, or provide direction on where you will be able to get assistance if we are unable to help in a particular situation. Other IssueWhat system/software is this issue related to?(Required)Please explain the issue in detail:(Required)Is this a common issue that affects you or other people?(Required) Yes No Is this issue something you would like to have added as a selection in the form?(Required) Yes No What should the item be called in the form?(Required)Why not?(Required) Who should we contact?(Required) Me Someone Else Your Name(Required) First Last Their Name(Required) First Last Preferred method of contact?(Required)An email address is required by our ticketing system. However, you can choose if you would prefer we call to service the ticket. Email Phone PhoneIf you have a direct phone number you wish for us to call, please place it here.Email(Required)If you or the above individual do not have an email address, please input a supervisor's email address. Is the above email address your work-provided email address?(Required) Yes If you do not have a work provided email address, please input another individual's work email address in the above field.You have selected "ASAP" on urgency. Do you agree to call our office immediately to resolve this issue? Deciding to not call our office will lead to same day service instead of ASAP service.ASAP(Required) I agree Optional: Additional ItemsPlease upload any files here that will aid us in servicing your ticket. You can upload screenshots, PDF files, word documents, and pretty much anything else.Files Drop files here or Select files Max. file size: 32 MB. Do you have any feedback for this form? (not related to your request)Do not use this field for anything related to your support request. This will generate a separate ticket and the feedback will not show up for the tech working on your ticket. Please select "Yes" only if you noticed something wrong on the form, or if you believe a field needs to be added. No Yes What feedback do you have?(Required)